Olympia Moving & Storage Inc.

We hired Olympia to move one 3-bedroom home to another in the West burbs. Seemed simple, but turned into an absolute nightmare. Hands down the worse company we ever dealt with in our lives. Not just moving company--any company, period!
 
To start, we requested someone come out to assess the move, but were told it was not necessary. Olympia could provide an estimate from experience. We said, we have a lot of stuff, best to have someone come out. No, not necessary.
 
To prepare for the move, we placed all boxes in the garage on separate tarps for separate rooms. We wanted each room loaded and unloaded separately. We moved all furniture to the hallway by the front door. We also have a gym, so we disassembled everything to make that move easier as well.
 
On move day, an undersized truck arrived with a foreman and 3-man team.  We sensed trouble, as all of our items would not fit into this truck. The crew looked around, and immediately, said, "you have a lot of stuff.  We can't move all these things in one truck. We need to get another truck." We thought great. We have not slept in days, and now this trouble-fine. The foreman called his office, who dispatched another truck.
 
In the meantime, while we dealt with the foreman, the team was in the garage loading boxes. They tossed everything into the truck haphazardly, and not according to room, as requested. The truck was loaded quickly, since everything was already staged by us for loading, and one of us, hubby, went with that team, while the other, wifey, stayed behind to wait for the 2nd truck.
 
At the new home, the workers raced in an out quickly and asked where does this go, and threw things around. They were instructed to put the headboard from the bed on the bedroom wall, the boxspring and mattress against that, and the frame then on top so that at least we could get the bed put together for the night. Instead, they placed everything on separate walls, put heavy furniture in front of that, and then boxes on top of the furniture.
 
Meanwhile the 2nd truck arrived at the old house, and the 2 movers said the remaining items were too heavy. Finally, they did take the gym, but they dropped several boxes, and broke many items. Once loaded, they left, while the original team returned to the old home. Hubby stayed behind at the new home to wait for the 2nd truck. Once the original truck and movers arrived at the old house, trouble started.
 
Wifey did not disclose to hubby until the next day, but the foreman kept making passes at her. She warned him to back off, but he got angry, picked her up and kept trying to kiss her. She was able to escape, but really!  
 
Now, back at the new house, the 2nd truck arrived to meet hubby. The movers repeated the items were too heavy, so they put everything in the garage. Hubby subsequently moved all of these items into the house alone, as well as every box and furnishing that the movers simply tossed haphazardly all over the place. These movers left, and hubby waited for the original truck's return.
 
It took longer than expected, but once they arrived, hubby told them to unload everything. He was upset at the amount of time involved and that everyone seemed to have difficulty lifting many items. He did not know of wifey's ordeal yet. Once the truck was unloaded, the foreman said he would take his driver and return to the house to finish the move. He told hubby to stay behind and direct the movers where to put items.
 
Unknown to hubby at this time, the foreman was texting wifey relentlessly, saying he had to be with her, and that he was on his way back to the house, kissy, kissy. Hubby sensed something was wrong, so he drove back to the house in front of the truck. Once there, the truck was loaded, but the team said they could not take several items as they were working off the clock, so insurance was not in place. Due to the fact that several items remained, hubby made 20 subsequent trips in his car, over the next 3 days.
 
Once the dust settled from the move, we noticed almost every piece of furniture was broken, chipped or scratched. The movers did not use moving blankets, only shrink wrapped items with no other protection.  Also, many walls in our new home got scratched or dented by the movers, and the entire home had just been freshly painted. Afterwards, we complained to Olympia. They refunded $250 and said the foreman was dealt with. They instructed us to put together a list of all damages and send that to them for compensation.
 
We followed that direction, only to be told, no, you have to file a claim with our 3rd party insurer, CSI. We complied, to include pictures, weights and descriptions of all damages--over $10,000.  After 2  1/2 months, CSI emailed and denied compensation. Their reason: "We cannot assess weight by pictures." We reached out to Olympia repeatedly. They will not respond, which speaks volumes. Bottom line, the worst company we ever dealt with. Stay away from them. The Prince of Darkness of moving companies.

Service cost: $1000

Olympia Movers is an outstanding company, I highly recommend them for your move! From the visual estimate that Eric did to the final piece of furniture moved they did a great job for us! They wrap every piece of furnature so that its protected! Alan was the lead guy moving and he did agreat job; As did the others! We will use them again if we have moving needs! We had a great experience with Olympia movers and their pricing is very fair! Thank you for providing a professional service!

Service cost: $1800

We moved from Indiana to Vegas only to have half our stuff damaged or completely broke. We filed a claim and it was denied. They lied to us at delivery so now we are out a few thousand dollars worth of our personal stuff. Will never use them to move again. We had our stuff delivered to storage as we did not have a house yet. We were told numerous times that we could wait until we unpack to check our stuff. We could tell on delivery that most boxes were damaged very badly. We will be getting a lawyer and going after them. I would much rather pay a lawyer than lose money to them. It's just sad that lack of choosing to do the right thing nowadays. All about technicalities I guess.

Service cost: $3000

Despite a very accurate inventory of everything being moved w accompanied pictures , be prepared to be whacked by moving foreman at time of move.
Company should be called bait and switch.
Everything need "added" packing or they make you sign a waiver of damages. Basically,legalized extortion.
Called agent 3 separate times and the answer is "take it or leave it".
Needless to say , I will not be recommending this company to anyone in our corporate office.
SMH.

Service cost: $4500

This is the second time I have used Olympia Moving & Storage and they continue to exceed my expectations. I only say this because I have used other movers and they have always added unknown charges and have damaged furniture. Olympia is different. They are honest, clear with expectations, very reasonably priced, attuned to customer service and communication and they do an outstanding job moving. Nothing was damaged, and more importantly, they took great care of my furniture. Great company, I will always use them. They far exceed any of the competition in so many ways!

Service cost: $504

I was looking for help moving locally and looking for options to reduce cost. Olympia was on-site quickly and provided great suggestions on how to reduce cost (including disassembling furniture and prepping rooms for ease of moving). The estimator also offered numerous options that aligned with what I was looking for and explained everything in detail. I had a quickly approaching closing date on my home and competitors could not even schedule on-site in a few days. The Olympia team was courteous, worked efficiently the entire time on the clock, and communicated throughout the process to ensure our expectations were met. The job came in under estimate. I would highly recommend them.

Service cost: $1400

Olympia made my local move incredibly easy, from the quick response to my initial request for a cost estimate to scheduling to completing the job. The cost was lower than other companies I called. I knew what was happening every step of the way, including receiving a confirmation call the day before the move. It was reassuring that everything was on track. No worrying! The movers were friendly, careful, competent, and professional. I would call on them again and highly recommend them!

Service cost: $280